General terms and conditions of sale

These general terms and conditions of sale ("GTC") govern our services. We have written them to be clear and easy to read. They apply to all professional clients; for the scope of each project, the quote is the binding reference.

Article 1 — Purpose & scope

These GTC govern the relationship between LTC Group SRL (the "Service Provider"), Rue du Noir Jambon 13, 7830 Thoricourt (Silly), BCE 1036.831.317, and any professional client (the "Client") in connection with services in artificial intelligence, automation, IT, and training.

Placing an order implies full and unconditional acceptance of these GTC. They take precedence over any purchase conditions of the Client, unless otherwise agreed in writing. They are addressed to professionals and do not apply to consumers.

Article 2 — Definitions

Service Provider : LTC Group SRL. Client : the legal entity or self-employed individual ordering a service. Services : the services described in the quote. Quote : the Service Provider's itemised and personalised offer. Deliverables : the items handed over to the Client (reports, tools, automations, training materials, etc.).

Article 3 — Quote & contract formation

Our quotes are free of charge and valid for 30 days, unless stated otherwise. The contract is formed upon the Client's written acceptance of the quote (signature, email confirmation, or purchase order). Where applicable, a deposit is required before work begins. Any change in scope during a project is subject to a written amendment or a new quote.

Article 4 — Description of services

The Service Provider offers in particular :

• AI audits and strategic consulting ;
• design of AI agents, automations, and tool integrations ;
• training and team coaching ;
• IT consulting and support.

The precise scope, deliverables, and terms of each project are defined in the quote.

Article 5 — Pricing

Prices are stated in euros and exclusive of VAT (ex-VAT). Belgian VAT at the applicable rate (currently 21 %) is added to the price. Any additional costs (travel, third-party licences or subscriptions, specific services) are specified in the quote. Recurring services (subscriptions, maintenance) are invoiced at the agreed frequency.

Article 6 — Payment & late payment

Payment terms (deposit, instalment schedule, balance) are set out in the quote or on the invoice. Unless otherwise stated, invoices are payable within 14 days.

In the event of late payment, and in accordance with the Belgian Act of 2 August 2002 on combating late payment in commercial transactions, amounts due automatically and without prior notice bear interest at the applicable statutory rate, plus a fixed recovery fee of €40, without prejudice to compensation for actual costs. The Service Provider may suspend its services until full payment is received.

Article 7 — Delivery timelines

Timelines communicated are indicative only, unless a firm written commitment is given. They depend in particular on the Client's timely provision of the required information, access, and content. A reasonable delay cannot give rise to compensation or termination.

Article 8 — Obligations of the parties

The Service Provider undertakes to perform its services with care, diligence, and professionalism. It is bound by an obligation of means.

The Client undertakes to collaborate actively : providing in good time the information, access, content, and approvals required, designating a point of contact, and complying with the licences of any third-party tools used.

Article 9 — Intellectual property

Upon full payment, the Client is granted usage rights over the deliverables specifically produced for them, on the terms set out in the quote. The Service Provider retains ownership of its know-how, methods, tools, and reusable components (modules, models, libraries), as well as its pre-existing rights.

Third-party software, services, and models remain subject to their own licences. The Client warrants that it holds the rights to any content it provides.

Article 10 — Confidentiality & personal data

Each party undertakes to keep confidential all information exchanged in the context of the project, both during and after its completion.

The processing of personal data is carried out in accordance with the GDPR and our privacy policy. Where the Service Provider processes personal data on behalf of the Client, a data processing agreement compliant with Article 28 of the GDPR is concluded between the parties.

Article 11 — Artificial intelligence

The artificial intelligence solutions provided are assistance tools. By nature, they may produce inaccurate, incomplete, or inappropriate results ("hallucinations").

The Service Provider therefore does not guarantee a precise result or the systematic accuracy of generated content. The Client retains full control and responsibility for how the solutions are used : human oversight is required before any decision is made or content is published. The Service Provider cannot be held liable for decisions made by the Client based solely on AI-generated outputs.

Article 12 — Liability

The Service Provider's liability is limited to direct and foreseeable damages resulting from a proven fault. Indirect damages are excluded (loss of revenue, profits, data, business continuity, or clients).

In any event, and except in cases of fraud, gross negligence, or personal injury, the Service Provider's total liability is capped at the amount exclusive of VAT actually paid by the Client for the service giving rise to the damage, over the preceding twelve months.

Article 13 — Force majeure, duration & termination

Neither party is liable for any failure caused by a force majeure event (an unforeseeable event beyond its control).

Duration and termination conditions are specified in the quote. In the event of a serious breach by one party, the other may terminate the contract after a formal notice that remains without effect for 15 days. Services already performed remain payable. The Service Provider may engage subcontractors while remaining responsible for proper performance.

Article 14 — Complaints, governing law & jurisdiction

Any complaint may be sent to contact@ltcai.be. We always seek an amicable resolution first.

These GTC are governed by Belgian law. Failing an amicable settlement, any dispute falls under the exclusive jurisdiction of the courts of the judicial district of Hainaut.