General terms and conditions of sale

The essentials in ten points

We wanted these GTC to be complete, because a clear framework protects both parties. We also want them to stay readable. Here is what to remember; the details follow, article by article.

• The quote governs. Scope, price, timelines and deliverables are set in the quote; the GTC cover everything else.
• The 30-minute diagnostic is free and without commitment. You keep the summary, even if we do not work together.
• Prices are exclusive of VAT and announced upfront, never afterwards. Our recurring support starts from €249/month excl. VAT.
• Invoices are payable within 14 days. In case of delay, the Belgian Act of 2 August 2002 applies (interest and compensation).
• We only bill what works. Every automation is tested and validated with you before it goes into production.
• Your data remains yours. It is never used to train an AI model, neither by us nor by our providers.
• AI assists, humans decide. AI output can be inaccurate: human supervision remains necessary.
• What is built for you belongs to you once paid in full; our generic building blocks and know-how remain ours.
• Subscriptions without traps. Monthly plans can be cancelled with one month's notice; you can export your data at any time.
• A problem? Let's talk first. Complaints to contact@ltcai.be, mediation possible, Belgian law, courts of Hainaut.

Article 1 — Purpose, scope and order of precedence

1.1. These GTC govern all contractual relations between LTC Group SRL, a private limited company under Belgian law with its registered office at Rue du Noir Jambon 13, 7830 Thoricourt (Silly), registered with the Crossroads Bank for Enterprises under number 1036.831.317 (VAT BE 1036.831.317, RLE Hainaut) — hereinafter "LTC" or "the Provider" — and any person ordering a service, subscription, product or good from it — hereinafter "the Client".

1.2. They apply to all our activities: diagnostics, advice and consulting in artificial intelligence; design, development, integration and operation of AI agents, automations, chatbots and voice agents; IT integration and software connection; training and coaching; IT consulting, support and maintenance; creation of websites and applications; supply, installation and configuration of hardware and licences; hosting, monitoring and subscriptions; provision of software products published by LTC.

1.3. Our services are, in principle, intended for professionals (companies, self-employed persons, liberal professions, associations, public authorities). Where, exceptionally, the Client is a consumer within the meaning of the Belgian Code of Economic Law, the mandatory provisions protecting consumers apply and Article 22 supplements these GTC.

1.4. Any order implies unreserved acceptance of the GTC in force on the day of the order. The Client's general or specific purchasing conditions do not apply, even if LTC has not expressly objected to them, unless LTC has accepted them in writing and in advance.

1.5. Order of precedence. In case of conflict, the documents apply in the following order: (i) the data processing agreement (DPA), for everything concerning personal data; (ii) the signed special conditions, the quote or purchase order and their amendments; (iii) the terms specific to an LTC software product (Article 14); (iv) these GTC; (v) our terms of use of the website for free online services. Pre-contractual exchanges, sales presentations and website content have no contractual value unless expressly included in the quote.

Article 2 — Definitions

Client

The legal entity or natural person ordering a Service, Subscription, Product or Good from LTC, including its staff and authorised users.

Quote

The priced, personalised offer drawn up by LTC, in whatever form (quote, proposal, purchase order, amendment, summary email), describing the scope, Deliverables, price, timelines and special conditions.

Services

The services performed by LTC for the Client: diagnostics, advice, design, development, integration, configuration, training, support, maintenance, hosting, monitoring, etc.

Deliverables

Any item handed over to the Client as part of the Services: reports, roadmaps, AI agents, automations, workflows, connectors, configurations, prompts, code, documentation, training materials, websites, applications, dashboards.

AI Solution

Any system relying in whole or in part on artificial intelligence that is designed, configured, integrated or operated by LTC for the Client: AI agent, assistant, intelligent automation, chatbot, voice agent, analysis or content-generation tool.

Subscription

Any recurring Service billed per period (support, maintenance, hosting, monitoring, helpdesk, licence for an LTC Product, re-invoiced third-party licence or service).

LTC Products

The software and platforms published by LTC and made available as SaaS or under licence, in particular Nota / Sérénotaire (notaries), Dedal IA (architects), the Léa voice agent and LTC Demo Studio, and their evolutions.

Goods

Equipment, hardware and software on physical or dematerialised media supplied by LTC (computers, screens, peripherals, network equipment, licences, etc.).

Third-Party Services

Software, platforms, AI models, APIs, hosting and licences provided by third parties and used as part of the Services (for example n8n, Make, Odoo, Microsoft 365, Google Workspace, Supabase, OVHcloud, Anthropic, OpenAI, Google, ElevenLabs, Twilio…).

Client Data

All data, documents, content, access credentials and information transmitted to LTC or processed by the AI Solutions and Deliverables on behalf of the Client, including personal data.

Business Day

Any day from Monday to Friday, excluding Belgian public holidays.

Article 3 — Our services and products

The precise scope of each engagement is defined in the Quote. The following paragraphs describe the nature of our Services and the rules specific to them.

3.1. Free diagnostic

3.1.1. LTC offers a free diagnostic of approximately 30 minutes, by video call or on site in Belgium, to identify tasks that can be automated and the time savings achievable in the Client's business. It is offered without any commitment and without any obligation to order follow-up work.

3.1.2. The summary delivered after the diagnostic (mapping, ranked opportunities, indicative estimate, roadmap) is provided for information purposes. Estimates of gains, recoverable hours or return on investment are based on the information provided by the Client and on observed averages; they constitute neither a guarantee of results, nor a contractual commitment, nor legal, tax or accounting advice.

3.1.3. LTC may, at its discretion, decline or postpone a diagnostic, in particular where the request falls outside its activities or comes from a competitor.

3.2. In-depth diagnostic and AI consulting

3.2.1. Beyond the free diagnostic, LTC carries out consulting engagements on the basis of a Quote: scoping call, on-site immersion, analysis of processes and tools, mapping of friction points, identification of use cases, estimation of return on investment, report and action plan, strategic support, help in selecting tools and providers.

3.2.2. The recommendations, estimates and scenarios contained in our reports are prepared with care, on the basis of the information available at the time of the engagement. They remain decision-support tools: the Client alone decides what follow-up to give them.

3.3. Custom AI solutions

3.3.1. LTC designs, develops, configures, integrates and, where applicable, operates AI Solutions tailored to the Client's business: business-specific AI agents and administrative assistants, task automation (quotes, invoices, emails, follow-ups, data entry, synchronisation), chatbots and customer support, voice agents, automated analysis and reporting, document generation and classification.

3.3.2. AI Solutions rely on Third-Party Services (language models, automation platforms, APIs, hosting) chosen according to the need, the sensitivity of the data and the budget, in consultation with the Client. The rules specific to artificial intelligence are set out in Article 13.

3.4. IT integration and automation

3.4.1. LTC connects the Client's software together (CRM, ERP, accounting, email, calendar, e-commerce, business tools such as Odoo, BOB, Exact, WinBooks, HubSpot, Shopify, WooCommerce, Microsoft 365, Google Workspace…), orchestrates workflows (in particular with n8n and Make), develops custom API integrations, sets up cloud architectures, backups and security measures.

3.4.2. The feasibility of an integration depends on the interfaces (APIs, exports, connectors) offered by third-party publishers, their documentation, their technical limits and their terms of use. LTC cannot guarantee the connection of a tool without a usable interface. Any modification, restriction or removal of an interface by a third-party publisher after delivery falls under maintenance (Article 9) and does not engage LTC's liability.

3.5. Training and coaching

LTC delivers practical training on artificial intelligence and digital tools (ChatGPT, Claude, Copilot, Gemini, creative tools, prompt engineering, automation…), on the Client's premises, by video conference or as individual coaching, as well as post-deployment follow-up sessions. The rules specific to training are set out in Article 10.

3.6. IT consulting, support and maintenance

LTC provides configuration and management of IT estates, professional email, cloud migration and management, cybersecurity and data protection, preventive and corrective maintenance, remote or on-site technical support, as well as advice on, purchase and installation of hardware and software. The rules specific to these Services and to Goods are set out in Article 11.

3.7. Websites, applications and custom development

LTC designs and develops showcase websites, e-commerce websites and landing pages, internal applications (dashboards, management tools, intranets, mobile applications), online training platforms and business software. The specific rules are set out in Article 12.

3.8. Subscriptions

Our recurring support (operation and maintenance of AI Solutions, hosting, monitoring, helpdesk, evolutions, licences) is provided as Subscriptions described in Article 9. As an indication, they start from €249 excluding VAT per month for a simple automation; the exact amount depends on the scope and is stated in the Quote.

3.9. LTC Products

LTC publishes and operates its own software products (Nota / Sérénotaire, Dedal IA, Léa, Demo Studio…). Their provision is governed by Article 14 and by their own terms.

3.10. Free online content and services

The AI solutions generator, the downloadable AI guide, blog articles, case studies and the newsletter are free services governed by our terms of use. They create no contractual sales relationship and do not bind LTC as to the accuracy of the estimates they produce.

Article 4 — Quotes, orders and formation of the contract

4.1. Our Quotes are free of charge and valid for thirty (30) calendar days from their date of issue, unless stated otherwise. After this period, LTC may update its prices and timelines.

4.2. The contract is formed on the earliest of the following: signature (handwritten or electronic) of the Quote, written acceptance of the Quote by email or any other writing, sending of a purchase order reproducing the Quote, payment of the requested deposit, or commencement of the Services at the Client's request. An acceptance accompanied by reservations or modifications constitutes a new offer, subject to LTC's acceptance.

4.3. The Quote states the assumptions on which it is based (scope, volumes, tools in place, access, Client availability). Any request outside the scope, any change to the assumptions or any addition requested during the engagement is the subject of an amendment or a new Quote, or is billed on a time-and-materials basis at the applicable rate with the Client's agreement.

4.4. LTC reserves the right to refuse an order, in particular in the event of a previous unpaid invoice, a request contrary to the law, to ethics or to its AI usage policy, or a conflict of interest.

4.5. The Client warrants that the person placing the order has the authority to bind it. Orders placed by the Client's users, staff or representatives are deemed to be placed by the Client.

4.6. Unless otherwise provided in the Quote, an order may only be cancelled after its formation under the conditions of Article 21.

Article 5 — Prices

5.1. Our prices are expressed in euros, exclusive of VAT and of any taxes or duties. Belgian VAT at the applicable rate (currently 21%) and, where applicable, any other applicable tax are added to the price. For VAT-registered Clients established in another Member State, the reverse-charge mechanism applies where the legal conditions are met.

5.2. Depending on the nature of the engagement, the Quote provides for a fixed price, a unit price (hour, day, participant, workstation, user, session), a periodic Subscription, or a combination of these. An estimate expressed on a time-and-materials basis is not a fixed price: LTC informs the Client as soon as it appears that the estimate will be exceeded and only continues with the Client's agreement.

5.3. Unless otherwise stated in the Quote, the following are not included in the price and are billed in addition, on supporting documents or according to the Quote's rate card: (i) travel and accommodation expenses outside the agreed area; (ii) licences, subscriptions, credits and consumption of Third-Party Services (for example AI model API consumption, n8n, Make, Microsoft 365 or Google Workspace subscriptions, telephony or SMS charges, domain names, hosting); (iii) Goods; (iv) urgent services or services performed at the Client's request outside business hours, subject to the surcharge stated in the Quote; (v) services made necessary by a failure of the Client (incomplete data, access not provided, non-compliant environment).

5.4. The prices of Third-Party Services and Goods are indicative until they are ordered from the supplier; they may vary according to the publishers' and manufacturers' prices, exchange rates and policies. LTC passes on these variations without additional margin and informs the Client before ordering where the difference is significant.

5.5. Annual revision. Subscription prices and time-and-materials rates may be revised at most once per twelve (12) month period, subject to written notice at least sixty (60) days before the effective date, which occurs at the earliest on renewal of the Subscription. If the revision exceeds the change in the Belgian health index over the elapsed period, the Client may terminate the Subscription concerned without compensation before it takes effect. Increases imposed by a third-party supplier are passed on identically, without waiting for this date, subject to informing the Client.

5.6. Discounts, launch offers and preferential rates are one-off and create no acquired right for subsequent orders.

Article 6 — Invoicing, payment and late payment

6.1. Terms. The Quote specifies the payment schedule: deposit on order, invoicing per milestone or on delivery, balance on go-live. Failing this, a deposit may be requested on order and conditions the start of the engagement; the balance is invoiced on delivery. Subscriptions are invoiced in advance, monthly or annually according to the agreed periodicity. Time-and-materials services, Goods and Third-Party Services are invoiced as they are provided, at least monthly.

6.2. Payment term. Unless otherwise stated on the invoice or in the Quote, our invoices are payable within fourteen (14) calendar days of their date of issue, by bank transfer to the account indicated, or by any other payment method offered by LTC (in particular secure online payment via a payment provider such as Stripe or Mollie, whose terms apply). Invoices are sent electronically, which the Client accepts; LTC complies with Belgian structured electronic invoicing obligations (Peppol) where they apply.

6.3. Disputes. Any dispute of an invoice must be sent in writing, with reasons, within eight (8) calendar days of its receipt. After this period, the invoice is deemed accepted. A partial dispute does not exempt the Client from paying the undisputed part.

6.4. Late payment between professionals. In accordance with the Belgian Act of 2 August 2002 on combating late payment in commercial transactions, any invoice unpaid at its due date bears, automatically and without notice: (i) late-payment interest at the statutory rate applicable to commercial transactions; (ii) a fixed compensation of €40 for recovery costs; (iii) an additional fixed compensation of 10% of the unpaid amount, with a minimum of €100, covering recovery costs exceeding that fixed amount, without prejudice to LTC's right to claim the actual costs, including legal costs, incurred for recovery.

6.5. Suspension and acceleration. Failing payment fifteen (15) days after a notice of default has remained without effect, LTC may suspend all or part of the Services and Subscriptions in progress (including access to AI Solutions, hosting and LTC Products) until full payment, without such suspension giving rise to compensation, and may declare all sums due immediately payable, even if not yet due. Suspension entails neither deletion of Client Data nor loss of the export right provided for in Article 21.

6.6. Payments are allocated first to costs and compensation, then to interest, then to the oldest principal. The Client may not set off a claim it alleges to hold against LTC against the sums due, except with written agreement or a court decision.

Article 7 — Timelines, planning and the Client's cooperation

7.1. Timelines are given as an indication and in good faith, unless a firm commitment is expressly qualified as such in the Quote. A reasonable overrun gives rise to neither compensation, nor penalty, nor termination. Timelines run from receipt of the deposit and of all the elements needed to start.

7.2. Timelines depend on the Client's active cooperation. The Client undertakes to: (i) designate a decision-making and available contact person; (ii) provide in due time the necessary, complete and up-to-date information, documents, content, examples, test data and access (accounts, licences, administrator rights, APIs); (iii) make a compliant working environment available (workstations, network, room, connection) for on-site work; (iv) answer questions and validate stages within the agreed timeframes; (v) comply with the terms of use and licences of Third-Party Services; (vi) inform LTC of any regulatory, sector-specific or ethical constraint specific to its activity.

7.3. Any delay, unavailability or failure of the Client suspends LTC's timelines accordingly and may lead, after informing the Client, to rescheduling and to billing of waiting time or of the services made necessary. An engagement that remains inactive due to the Client for more than sixty (60) days may be closed by LTC: the Services performed are then invoiced and any later resumption is the subject of a new Quote.

7.4. The Client warrants that it holds the rights, licences, authorisations and legal bases necessary for the data, content, software and access it entrusts to LTC, and that their use in the engagement does not infringe third-party rights. It indemnifies LTC against any claim in this respect.

Article 8 — Performance, testing, acceptance and go-live

8.1. LTC performs the Services with care, diligence and professionalism, in accordance with best practice and the Quote. Unless expressly agreed otherwise, LTC is bound by an obligation of means. LTC freely chooses the technical means of performance and may use qualified subcontractors, for whom it remains responsible.

8.2. Iterative approach. Unless otherwise provided, engagements are carried out in stages (scoping, design, build, testing, training, go-live, follow-up). Each stage may be subject to validation by the Client. Deliverables are first deployed in a test environment or on a limited scope before going into production.

8.3. Acceptance. The Client has ten (10) Business Days from the delivery of a Deliverable to test it and notify in writing, precisely and reproducibly, any defects found. Failing notification within this period, or if the Deliverable is used in production, the Deliverable is deemed accepted. Minor defects that do not prevent use of the Deliverable do not prevent its acceptance and are corrected under the warranty or maintenance.

8.4. We only bill what works. An AI Solution or automation goes into production, and the corresponding Subscription starts, only after validation by the Client in real conditions. If, at the end of testing, a tool does not suit the Client, LTC adjusts it or removes it from the engagement; in the latter case, only the design and development Services expressly provided for in the Quote and already performed remain due, to the exclusion of any Subscription for that tool.

8.5. Correction warranty. For thirty (30) days from go-live, LTC corrects free of charge blocking or major defects that constitute a non-conformity with the Quote, reported in writing and reproducible. Excluded from this warranty are: defects resulting from a modification made by the Client or a third party, from an evolution or outage of a Third-Party Service, from a change in the Client's data, processes or access, from use not in accordance with the documentation, or from the probabilistic behaviour inherent in AI models (Article 13). Beyond this period, corrections and evolutions fall under the maintenance Subscription or a Quote.

8.6. Documentation and training. Each go-live is accompanied by useful documentation (operation, limits, control procedures) and, according to the Quote, by user training. LTC's objective is the Client's autonomy.

8.7. Remote access and interventions. The Client authorises LTC to access, remotely, securely and with logging, the systems concerned by the engagement. Interventions likely to interrupt activity are, as far as possible, scheduled with the Client outside its business hours.

Article 9 — Subscriptions and recurring services

9.1. Content. The Quote describes the Subscription plan taken out: operation and supervision of AI Solutions, hosting and backups, monitoring, defect correction, security and compatibility updates, adaptations to changes in Third-Party Services, user support, small evolutions within the agreed volume, included licences, contact channel and target response times. Anything not expressly included (new features, new connectors, redesigns, Third-Party Service consumption beyond the agreed volume, on-site interventions) is subject to a Quote or to time-and-materials billing.

9.2. Term and renewal. The Subscription starts on go-live (Article 8.4) or on the date set in the Quote, for the initial term stated therein. Failing this, the Subscription is monthly. It renews tacitly for periods of the same duration, unless terminated by written notice: (i) for a monthly Subscription, with one (1) month's notice starting on the first day of the month following the notification; (ii) for an annual or multi-year Subscription, at least three (3) months before the expiry date. The Client remains liable for the periods invoiced in advance until the end of the notice period; annual periods already started are not refunded, except in the cases provided for in Articles 5.5 and 21.3.

9.3. Service levels. Unless a contractual service level agreement (SLA) is expressly provided for in the Quote, the response and recovery times and the availability rates communicated are objectives, not guarantees; they entail no automatic penalty or service credit. Support is provided on Business Days, from 9am to 6pm, by email, telephone, messaging and video conference; an emergency channel outside these hours may be provided for in the Quote for critical situations.

9.4. Service evolution. LTC evolves its Services, tools and the Third-Party Services it uses (versions, AI models, providers, architectures) to maintain security, performance and compliance. These evolutions do not substantially reduce the subscribed functionalities; major changes are announced to the Client. Where a Third-Party Service is discontinued, modified or significantly increased in price, LTC proposes an alternative; if no reasonable alternative exists, either party may terminate the Subscription concerned without compensation.

9.5. Suspension. LTC may suspend a Subscription, in whole or in part, in the event of a proven risk to the security of the service or data, a serious breach of these GTC by the Client or its users, unlawful use or use contrary to Article 13, or non-payment under the conditions of Article 6.5. Any suspension is proportionate, notified with its reasons and lifted as soon as its cause disappears.

9.6. Third-party accounts and licences. As provided in the Quote, the Third-Party Service accounts, licences and subscriptions needed for the AI Solution are taken out in the Client's name (the Client remaining their holder and responsible for them) or by LTC on the Client's behalf (in which case they are re-invoiced and remain subject to the publisher's terms). LTC recommends that strategic accounts (domain name, email, CRM, ERP, hosting) always be in the Client's name.

Article 10 — Training and coaching

10.1. Organisation. The Quote specifies the programme, format (on the Client's premises, by video conference, individual), duration, date, maximum number of participants, target level and prerequisites. The content is adapted to the Client's business and tools. For on-site training, the Client provides a suitable room, an internet connection and projection equipment; for video-conference training, each participant has a workstation, a microphone and a sufficient connection. Participants have the accounts and licences needed for the tools taught.

10.2. Postponement and cancellation by the Client. Any request for postponement or cancellation is notified in writing. A postponement is free of charge if requested more than ten (10) Business Days before the scheduled date; a second or late postponement may be billed. In the event of cancellation, the Client remains liable for: 0% of the price if the cancellation occurs more than ten (10) Business Days before the session; 50% between ten (10) and five (5) Business Days; 100% less than five (5) Business Days before the session, in the event of no-show or early interruption. Costs incurred and non-recoverable remain due in all cases.

10.3. Postponement and cancellation by LTC. In the event of an impediment (illness, force majeure, insufficient number of participants), LTC proposes a new date or refunds the sums received for the session concerned, to the exclusion of any other compensation.

10.4. Materials and recordings. Training materials, exercises, prompts and documents remain the property of LTC. The Client and participants benefit from a personal, internal, non-exclusive and non-transferable right of use. Their reproduction, distribution, resale or use to train third parties is prohibited without written agreement. Audio or video recording of a session is subject to the prior agreement of LTC and the participants.

10.5. Results. LTC is bound by an obligation of means as to teaching quality. Actual acquisition of skills depends on the participants' involvement and practice. A certificate of attendance is issued on request. Training courses are not certifying courses unless stated otherwise.

10.6. Grants and subsidies. The Client is responsible for the formalities relating to public aid for training or digital transformation (business vouchers, training vouchers, regional grants…). LTC provides, on request, the certificates and documents reasonably necessary, without guaranteeing that the aid will be obtained, which does not condition the payability of the price.

Article 11 — IT support, hardware and licences

A. Support, maintenance and interventions

11.1. Interventions are carried out remotely whenever possible, otherwise on site in Belgium. They take place on Business Days, from 9am to 6pm; emergency, evening or weekend interventions are possible depending on the plan taken out and are subject to a surcharge stated in the Quote.

11.2. The Client provides named and revocable administrator access, the necessary passwords and licences, and informs LTC of any particularity of its environment (business software, non-standard equipment, security constraints). Access is returned or revoked at the end of the engagement.

11.3. Backups. Unless data backup is expressly part of the Services, the Client remains responsible for regularly backing up and verifying its data before any intervention by LTC. LTC cannot be held liable for the loss of data for which no usable backup existed, nor for data stored locally on equipment not covered by a backup system.

11.4. Exclusions. Unless otherwise agreed, maintenance does not cover: damage due to misuse, negligence, intervention by a third party, a virus or an attack despite the recommended measures, power surges, disasters or normal wear; equipment and software that have reached the end of their manufacturer's or publisher's support; the takeover of an undocumented environment; licences and consumables.

11.5. Security. LTC applies recognised best practices (updates, antivirus, firewall, strong authentication, backups, least privilege) and makes recommendations. No measure guarantees absolute security: the Client remains responsible for implementing the recommendations it decides not to follow and for the behaviour of its users (passwords, phishing, software installation).

B. Hardware and software (Goods)

11.6. LTC advises on, orders, supplies, installs and configures IT hardware and software from third-party manufacturers and publishers (in particular Apple, Microsoft, Dell, HP, Lenovo, Samsung, Cisco, Logitech, ASUS, Google). Specifications, availability and delivery times depend on the suppliers and are indicative. LTC acts as a reseller or intermediary, never as a manufacturer.

11.7. Delivery and risk. Goods are delivered to the agreed address in Belgium or installed on site. Risk passes to the Client on delivery. The Client checks the Goods on receipt and reports in writing any apparent defect, non-conformity or transport damage within five (5) Business Days of delivery; after this period, the Goods are deemed compliant and accepted.

11.8. Retention of title. LTC retains ownership of the Goods until full payment of the price, in principal, costs and ancillary amounts. Until then, the Client shall not resell, pledge or transform them, keeps them in good condition and insures them. In the event of non-payment, LTC may recover the Goods at the Client's expense, without prejudice to its other rights. Deposits paid remain acquired by LTC as compensation.

11.9. Warranty. Goods benefit from the manufacturer's or publisher's warranty, according to its conditions and duration, which LTC passes on to the Client and helps to implement. LTC grants no warranty of its own beyond this, unless stated in the Quote. Hidden defects must be reported in writing within fifteen (15) days of their discovery, and at the latest within six (6) months of delivery. For consumers, the two (2) year legal warranty of conformity applies (Article 22).

11.10. Returns. Goods ordered specifically for the Client are neither taken back nor exchanged, except for a defect covered by the warranty or with the supplier's agreement. Licences, activation keys, software subscriptions and dematerialised content are neither taken back nor refunded once delivered or activated.

11.11. Third-party licences. Software and services supplied, installed or re-invoiced by LTC (Microsoft 365, Google Workspace, antivirus, backup, business tools…) remain subject to their publishers' licence agreements and terms of use, which the Client accepts by using them. LTC does not guarantee their functionality, availability or continuity, and is not responsible for changes in terms or prices decided by the publishers.

Article 12 — Websites, applications and custom development

12.1. Specifications. The functional scope, site map, mock-ups, technologies, compatibility (browsers, devices) and deliverables are defined in the Quote or in validated specifications. Anything not included (new pages, new features, additional languages, copywriting, photography, translations, paid search) is out of scope.

12.2. Content. The Client provides the texts, images, videos, logos, trademarks, product data and legal information to be integrated, in a usable form and within the agreed timeframes. It warrants that it holds the rights to them and assumes responsibility for their lawfulness and accuracy. Unless otherwise stated, copywriting is not included. Content generated with the help of AI at the Client's request is reviewed and validated by the Client before publication.

12.3. Domain names, hosting and accounts. Domain names, hosting, certificates, app stores and third-party service accounts are taken out in the Client's name, which is their holder, unless otherwise agreed. Where LTC provides hosting or management on the Client's behalf, these services are the subject of a Subscription (Article 9) and are subject to the terms of the hosting providers used.

12.4. Compliance and search engines. LTC applies best practices in performance, accessibility and natural search engine optimisation. It guarantees no ranking in search engines, no traffic volume and no commercial result. The Client remains responsible for complying with the legal obligations specific to its activity and its website (legal notice, terms of sale, privacy policy, cookies, consumer law, e-commerce, VAT), for which LTC may provide templates or recommendations without this constituting legal advice.

12.5. Third-party and open-source components. Developments may integrate third-party components, libraries, frameworks, themes and services, including under free licences. These components remain governed by their own licences, the terms of which the Client accepts. LTC ensures the compatibility of these licences with the intended use.

12.6. Source code and reversibility. The terms for handing over the source code, repository access and technical documentation are set in the Quote. Unless otherwise provided, the specific source code is handed over to the Client after full payment, at its request, in its state on the date of handover. LTC may offer assistance for takeover by a third party, billed on a time-and-materials basis.

12.7. Maintenance. A website or application requires regular updates (security, dependencies, browsers, platforms). Unless a maintenance Subscription is in place, LTC is not required to perform these updates after the warranty in Article 8.5, and is not responsible for malfunctions resulting from their absence or from changes in the environment.

Article 13 — Artificial intelligence: specific rules

13.1. Probabilistic nature. AI Solutions rely on statistical models. By nature, they may produce inaccurate, incomplete, outdated, biased or inappropriate results ("hallucinations"), and their answers may vary for the same request. LTC guarantees neither the accuracy, nor the completeness, nor the systematic relevance of the content, analyses, decisions or actions produced by an AI Solution, and assumes no obligation of result in this respect.

13.2. Human oversight. AI Solutions are assistance tools. The Client retains control and responsibility for their use: it puts in place human review and validation proportionate to the stakes before any decision, publication, sending, commitment or action producing effects towards third parties, and defines with LTC the safeguards (validations, thresholds, escalation to a person, logging). No decision producing legal or significant effects on a person may be delegated to an AI Solution without human intervention.

13.3. No regulated advice. Content generated by AI Solutions does not constitute legal, tax, accounting, medical, financial or other regulated professional advice. Where an AI Solution is used in such a context, professional responsibility for the act, advice and decision remains entirely with the Client.

13.4. Model providers. AI Solutions rely on models and services provided by third parties (in particular Anthropic, OpenAI, Google, Mistral, ElevenLabs, or open models hosted by LTC or a European hosting provider). The choice of provider, hosting region and confidentiality level is agreed with the Client according to the sensitivity of the data. These services remain subject to their providers' terms, usage policies, limits, availability and prices, which may change. LTC is not responsible for their interruptions, modifications, model degradation or discontinuation, and proposes, in such cases, an alternative under the conditions of Article 9.4.

13.5. Data and training. Unless specifically agreed in writing, LTC does not use Client Data to train, fine-tune or improve AI models, neither its own nor those of third parties, and only uses commercial APIs whose terms exclude training on the data transmitted. Where technically possible and relevant, LTC minimises or pseudonymises data before any call to a third-party model (for example with its Veil™ technology). Data flows to model providers are described in the AI Solution's documentation and, where applicable, in the DPA.

13.6. European Artificial Intelligence Act (AI Act). The parties comply with Regulation (EU) 2024/1689. In particular: (i) AI Solutions may not be used for any practice prohibited by its Article 5; (ii) conversational and voice agents clearly inform people that they are interacting with an AI, and synthetic content (text, voice, images, video) intended for publication is marked as such where the law requires (Article 50); (iii) the Client, as deployer, ensures a sufficient level of AI literacy among its users (Article 4), informs its workers and their representatives where the law requires, uses the AI Solutions in accordance with their documentation and monitors their operation; (iv) no AI Solution is intended for use falling under high-risk systems (Annex III), unless a prior written agreement defines the respective obligations and responsibilities. LTC assists the Client, within the limits of its expertise and subject to a Quote where applicable, in documenting and meeting these obligations.

13.7. Prohibited uses. The Client shall not use the AI Solutions to produce or distribute unlawful, misleading, defamatory or discriminatory content or content infringing third-party rights, to circumvent security measures, to monitor its workers disproportionately, or in breach of the model providers' terms of use. LTC may suspend an AI Solution used in breach of this Article.

13.8. Usage costs. The consumption of AI models (tokens, minutes, requests) and associated services (telephony, SMS, storage) is billed according to the Quote, either included in a capped package or re-invoiced at cost. Where possible, LTC sets up consumption caps and alerts agreed with the Client. The Client is responsible for usage made from its accounts and by its users.

13.9. Evolution. AI models and tools evolve quickly. An AI Solution requires monitoring, adjustments (prompts, rules, reference data) and updates over time, which fall under the maintenance Subscription or a Quote. The Client is informed that the performance observed during testing may vary after a change in a third-party model.

Article 14 — LTC software products

14.1. LTC publishes software products made available as SaaS or under licence, in particular Nota / Sérénotaire (notarial platform), Dedal IA (application for architects), the Léa voice agent and LTC Demo Studio. Each LTC Product is governed by its own terms of use and sale, its data processing agreement and its privacy policy, published on its website or provided on subscription (for example the Nota trust centre). These terms prevail over these GTC as regards the Product; the GTC apply on a supplementary basis.

14.2. Licence. LTC grants the Client, for the duration of the Subscription, a non-exclusive, non-assignable and non-transferable right to use the Product, without the right to sub-license, limited to the modules subscribed, the agreed number of users and its internal professional needs. No intellectual property right is transferred. The following are prohibited: resale or provision to third parties, decompilation or reverse engineering except in the cases provided by law, use of the Product to design a competing service, penetration or load testing without prior written agreement.

14.3. Free trials. Where a Product is offered as a free trial (for example 14 days for Dedal IA), the trial is without commitment, without a bank card unless stated otherwise, and ends automatically at its term, without automatic conversion into a paid Subscription unless the Client expressly subscribes. Data entered during the trial may be deleted after a reasonable period following its end.

14.4. Accounts and security. Credentials are individual and confidential. The Client manages its users' authorisations, activates the security measures offered (in particular two-factor authentication) and notifies any suspected compromise without delay.

14.5. Data, export and reversibility. Data entered into a Product remains the exclusive property of the Client. LTC uses it only to provide the service. The Client may export it during the Subscription in open and documented formats, and benefits, at the end of the contract, from the reversibility and deletion measures described in Article 21.4 and in the Product's terms.

Article 15 — Intellectual property

15.1. Pre-existing rights and know-how. LTC retains all rights to its know-how, methods, tools, templates, generic prompts and configurations, libraries, components, connectors and reusable building blocks, its LTC Products (including Veil™), its documentation and materials, and any element created before the engagement or independently of it, including their evolutions.

15.2. Specific Deliverables. Subject to full payment of the sums due, LTC grants the Client, on the Deliverables specifically created for it (workflows, agents, configurations, developments, reports, websites, applications), a non-exclusive, perpetual and worldwide right of use for its internal needs, including the right to reproduce them, modify them, have them maintained by a third party and adapt them to its needs. An assignment of economic rights may be agreed in the Quote; it is then formalised in writing and specifies the rights assigned, the modes of exploitation, the duration and the territory, in accordance with the Code of Economic Law.

15.3. Integrated generic components. Where pre-existing LTC elements are integrated into a Deliverable, LTC grants the Client, under the same conditions, a non-exclusive licence to use these elements limited to the operation of the Deliverable. The Client shall not extract them for isolated reuse, market them or make them available to third parties outside the Deliverable.

15.4. Third-Party Services and open source. Third-party software, models, platforms and content remain subject to their own licences. LTC grants no right to these elements beyond what their licences allow.

15.5. Client data and content. The Client remains the owner of its data, content, trademarks and distinctive signs. It grants LTC, for the duration of the engagement, a licence to use them limited to the performance of the Services.

15.6. AI-generated content. To the extent permitted by applicable law, content generated by the AI Solutions for the Client is made available for its use. The Client is informed that the law applicable to AI-generated creations is evolving, that some content may not be protectable by copyright and that similar content may be generated for third parties. LTC does not guarantee the originality of, or the absence of infringement of third-party rights by, content generated from the Client's instructions and data.

15.7. References. Unless the Client objects in writing, at any time, LTC is authorised to mention the Client's name, logo and a general description of the engagement (without confidential information) as a commercial reference, on its website, materials and social networks. Any detailed case study, testimonial or mention of quantified results is subject to the Client's prior agreement.

15.8. Trademarks. The names and trademarks LTC Group, LTC AI, Nota, Sérénotaire, Veil, Dedal IA, Léa and Demo Studio, and the associated logos, are the property of LTC. No licence is granted on these signs, except by written agreement.

Article 16 — Confidentiality and non-solicitation

16.1. Each party undertakes to treat as strictly confidential all information of the other party of which it becomes aware in the course of the relationship (commercial, financial, technical and organisational information, data, methods, Deliverables, prices, content of the Quote), to use it only for the performance of the contract, to disclose it only to those of its staff, subcontractors and advisers who need to know it and are bound by equivalent obligations, and to protect it with at least the same care as its own confidential information.

16.2. Information is not confidential if it is or becomes public without fault of the receiving party, was lawfully known to it before its disclosure, is lawfully disclosed to it by a third party, or is developed by it independently. Disclosure required by law, an authority or a court decision is permitted, subject to prior information of the other party where the law allows.

16.3. These obligations apply throughout the relationship and survive for five (5) years after its end. For information covered by a legal professional secrecy (in particular notarial, medical or attorney secrecy) or constituting a trade secret, they survive without limitation in time. LTC agrees to sign, at the Client's request, a specific non-disclosure agreement before any exchange of sensitive information.

16.4. LTC acknowledges that some of its Clients are bound by professional secrecy and undertakes to treat their information accordingly, with restricted, named and logged access by its staff.

16.5. Non-solicitation. During the relationship and for twelve (12) months after its end, each party shall refrain from soliciting, recruiting or engaging, directly or indirectly, an employee, freelancer or subcontractor of the other party who took part in the engagement, without the latter's prior written agreement. In the event of breach, the party at fault shall pay the other a fixed compensation equal to six (6) months' gross remuneration or fees of the person concerned, without prejudice to additional damages. This clause does not prevent an unsolicited application in response to a public job offer.

Article 17 — Personal data protection

17.1. Each party complies with Regulation (EU) 2016/679 (GDPR), the Belgian Act of 30 July 2018 and any applicable regulation on data protection and electronic communications.

17.2. LTC as controller. For the data of its contacts, prospects, Clients and suppliers (identity, contact details, contract and billing data, exchanges), LTC acts as controller, in accordance with its privacy policy, which describes the purposes, legal bases, recipients, retention periods and rights of individuals.

17.3. LTC as processor. Where, as part of the Services, Subscriptions or LTC Products, LTC processes personal data on behalf of and on the instructions of the Client (data of its customers, patients, users, staff, suppliers…), the Client is the controller and LTC is the processor within the meaning of Article 28 GDPR. The parties enter into a data processing agreement (DPA) which defines the subject matter, duration, nature and purposes of the processing, the categories of data and data subjects, the security measures, the sub-processors (with prior notification of any change and a right to object), LTC's assistance, breach notification and the fate of the data at the end of the contract. Our DPA template is available on request; failing a signed DPA, the provisions of this Article and of our privacy policy apply as minimum guarantees.

17.4. The Client, as controller, warrants that it has the necessary legal bases, provides data subjects with the required information, entrusts LTC only with the data necessary for the engagement, and gives LTC lawful instructions. It refrains from transmitting to LTC special categories of data (Article 9 GDPR) without prior agreement and without appropriate safeguards being in place.

17.5. Location and sub-processors. LTC favours hosting and processing located in the European Union. The list of sub-processors (hosting providers, AI model providers, automation platforms, email services) is set out in the AI Solution's documentation, the DPA or our privacy policy, and is communicated on request. Any transfer of data outside the European Economic Area is framed by an adequacy decision, standard contractual clauses or another appropriate safeguard.

17.6. Data breach. LTC notifies the Client, without undue delay after becoming aware of it, of any personal data breach affecting the data processed on its behalf, and provides it with the information useful for its own notification obligations.

17.7. End of contract. At the end of the Services or Subscription, LTC returns or deletes the personal data processed on behalf of the Client, according to its choice and under the conditions of Article 21.4, unless a legal retention obligation applies.

Article 18 — Security, access and backups

18.1. LTC implements appropriate technical and organisational measures: encryption of exchanges (TLS) and, where relevant, of data at rest; named accounts, strong authentication and centralised secrets management; least-privilege principle; separation of development and production environments; access logging; backups of the environments it hosts; security updates; confidentiality commitments of its staff and subcontractors; incident management procedure.

18.2. The Client provides LTC with dedicated, named access limited to what is strictly necessary, rather than its personal credentials, and revokes it at the end of the engagement. It remains responsible for the security of its own systems, networks, equipment and accounts, and for the behaviour of its users.

18.3. Each party informs the other without delay of any security incident likely to affect the engagement, the Deliverables or the Client Data, and cooperates in good faith in its resolution.

18.4. Penetration tests, load tests and security audits of the environments operated by LTC are subject to LTC's prior written agreement and to an agreed scope.

Article 19 — Warranties and liability

19.1. LTC performs its Services with the care of a diligent professional and is bound by an obligation of means, unless an obligation of result is expressly stipulated in the Quote. LTC does not guarantee that the Deliverables and AI Solutions will operate without interruption or error, that they will meet needs not expressed in the Quote, or that they will produce a given time saving, turnover or return on investment.

19.2. LTC's liability may only be incurred in the event of proven fault having caused direct, certain and foreseeable damage. To the extent permitted by law, indirect or consequential damage is excluded, in particular: loss of turnover, profit, margin, customers, opportunity, business or production, damage to image or reputation, loss or alteration of data for which no backup existed, costs of substitute staff or providers, administrative fines and sanctions, third-party claims, and any damage resulting from decisions taken or actions carried out on the basis of the output of an AI Solution without human supervision.

19.3. Cap. In any event, and except in the case of fraud, wilful misconduct or gross negligence of LTC, bodily injury or cases where the law prohibits such a limitation, LTC's total cumulative liability, for all damages and causes combined, is limited to the amount excluding VAT actually paid by the Client to LTC for the Service, Subscription or Good at the origin of the damage during the twelve (12) months preceding the event giving rise to liability. For Goods, it is further limited to the price of the Good concerned.

19.4. LTC is not liable for damage resulting from: (i) a failure of the Client to meet its obligations, inaccurate or incomplete information, access not provided or use not in accordance with the documentation; (ii) a modification of the Deliverables by the Client or a third party; (iii) Third-Party Services, their outages, evolutions, limits, decisions or discontinuation, and the content they produce; (iv) the Client's systems, networks, equipment and data; (v) a decision by the Client not to follow a recommendation of LTC, in particular regarding security or backups; (vi) a case of force majeure.

19.5. The Client indemnifies LTC against any third-party claim relating to the content, data, instructions and uses it has provided or decided, including the use of AI Solutions towards its own customers, users or staff.

19.6. Any action against LTC must, on pain of forfeiture, be brought within twelve (12) months of the occurrence of the event giving rise to it or, if later, of its discovery by the Client.

Article 20 — Force majeure and hardship

20.1. Neither party is liable for a failure caused by an event of force majeure, i.e. any event beyond its reasonable control, unforeseeable and insurmountable, making performance impossible or unreasonably onerous, in particular: natural disaster, fire, flood, epidemic, war, terrorist attack, riot, strike or lock-out (including at third parties), failure or interruption of energy, telecommunications or internet networks, outage, interruption, modification or discontinuation of a Third-Party Service or AI model provider, major cyberattack despite reasonable measures, decision of a public authority, illness or accident making a key person unavailable.

20.2. The affected party informs the other without delay. The affected obligations are suspended for the duration of the event; timelines are extended accordingly. If the event persists for more than sixty (60) days, either party may terminate the Services or Subscriptions concerned without compensation, subject to payment for what has been performed.

20.3. Hardship. In accordance with Article 5.74 of the Belgian Civil Code, if an unforeseeable change of circumstances not attributable to a party makes performance excessively onerous for it (for example a major and lasting increase in the cost of AI models or Third-Party Services), the parties renegotiate the contract in good faith with a view to adapting or terminating it. During the renegotiation, each party continues to perform its obligations.

Article 21 — Term, termination and reversibility

21.1. Term. One-off Services end on delivery and acceptance of the Deliverables. Subscriptions have the term provided for in Article 9.2. The special conditions of the Quote prevail.

21.2. Termination for breach. Either party may terminate the contract, in whole or in part, automatically and without compensation, in the event of a serious breach by the other party not remedied within fifteen (15) days of a reasoned written notice of default. The following in particular constitute a serious breach: persistent non-payment, breach of confidentiality, of intellectual property, of Article 13 or of applicable regulations, and repeated lack of cooperation making performance impossible. Termination is also possible, automatically, in the event of bankruptcy, liquidation, cessation of business or manifest insolvency of the other party, to the extent permitted by law.

21.3. Early termination by the Client. The Client may end a one-off Service in progress by written notification with fifteen (15) days' notice. It is then liable for the Services performed and in progress on the effective date, for the costs incurred and for the commitments made to third parties for the engagement that cannot be cancelled, without any other compensation. Deposits remain acquired up to the sums due. Subscriptions are terminated in accordance with Article 9.2.

21.4. Reversibility and fate of the data. At the end of the contract, whatever the cause: (i) the Client may export or retrieve its Client Data and the accepted and paid Deliverables, in open or documented formats, for thirty (30) days; (ii) LTC provides, on request, reasonable reversibility assistance (help with export, documentation, answers to the incoming provider), billed on a time-and-materials basis at the applicable rate unless otherwise provided in the Quote; (iii) LTC returns or revokes the access received from the Client and hands over the credentials of the accounts taken out on its behalf; (iv) LTC deletes the Client Data from the environments it operates within sixty (60) days of the end of the contract, encrypted backups being purged on expiry of their retention cycle, unless a legal retention obligation applies or a prior written request for return has been made, and confirms deletion in writing on request.

21.5. Survival. The articles relating to payment, intellectual property, confidentiality, data protection, liability, reversibility, governing law and jurisdiction survive the end of the contract.

Article 22 — Special provisions for consumers

22.1. This Article applies only where the Client is a consumer, i.e. a natural person acting for purposes outside his or her trade, business, craft or profession. In case of conflict with any other provision of the GTC, this Article and the mandatory provisions of the Code of Economic Law prevail.

22.2. Right of withdrawal. For any contract concluded at a distance or off-premises, the consumer has a period of fourteen (14) days to withdraw without giving reasons, from the conclusion of the contract (services) or receipt of the Good (sale), by notifying his or her decision in an unambiguous statement to contact@ltcai.be or by post to LTC's registered office. A model withdrawal form is provided on request. LTC refunds the sums received within fourteen (14) days of the notification, by the same means of payment, subject, for Goods, to their return.

22.3. Exceptions and early performance. In accordance with Article VI.53 of the Code of Economic Law, the right of withdrawal does not apply in particular: to services fully performed before the end of the withdrawal period with the consumer's prior express consent and acknowledgement of the loss of the right; to the supply of digital content not supplied on a tangible medium where performance has begun with his or her express consent; to Goods made to the consumer's specifications or clearly personalised; to software and recordings unsealed after delivery. If the consumer requests that performance of a service begin during the withdrawal period, he or she pays, in the event of withdrawal, an amount proportionate to what has been provided.

22.4. Legal warranty. Goods and digital content sold to a consumer benefit from the two (2) year legal warranty of conformity from delivery, and from the legal warranties relating to hidden defects, in accordance with Articles 1649bis et seq. of the former Belgian Civil Code and the applicable provisions of the Code of Economic Law. The limiting clauses of Articles 11 and 19 apply only to the extent permitted by these provisions.

22.5. Late payment. Towards consumers, late-payment interest and compensation are those provided for by Book XIX of the Code of Economic Law (free reminder, waiting period, legal caps), to the exclusion of Article 6.4.

22.6. Disputes. The consumer may contact the Consumer Mediation Service (North Gate II, Boulevard du Roi Albert II 8 box 1, 1000 Brussels — mediationconsommateur.be) or use the European online dispute resolution platform (ec.europa.eu/consumers/odr). The competent courts are those designated by the Judicial Code, without prejudice to Article 25.

Article 23 — Public procurement

Where LTC contracts with a contracting authority under public procurement regulations, the procurement documents (special specifications, tender, general implementation rules) prevail over these GTC, which apply on a supplementary basis for everything they do not govern, to the extent compatible with those regulations. Articles 13 (artificial intelligence), 15 (intellectual property) and 17 (data protection) apply unless otherwise provided in the procurement documents.

Article 24 — General provisions

24.1. Entire agreement. The Quote, its annexes, the DPA and these GTC constitute the entire agreement between the parties and replace any prior agreement, exchange or proposal on the same subject.

24.2. Partial invalidity. If a clause is declared void, unlawful or unenforceable, the others remain in force. The clause concerned is automatically replaced by a valid clause of equivalent economic effect, to the extent permitted by law, and, failing that, reduced to what is permitted.

24.3. No waiver. The fact that a party does not rely on a right or a breach does not constitute a waiver of the right to rely on it later.

24.4. Assignment. The Client may not assign the contract or its rights without LTC's prior written agreement. LTC may assign the contract to any company it controls, that controls it or that succeeds it as part of a reorganisation, subject to informing the Client, and may use subcontractors for whom it remains responsible.

24.5. Evidence and electronic signature. The parties acknowledge the validity and evidential value of electronic exchanges (emails, signature platforms, portals), of LTC's computer logs and records, and of acceptances expressed by email, by click or by electronic signature.

24.6. Notices. Notices are validly given by email to each party's contact address (for LTC: contact@ltcai.be), with confirmation of receipt, or by registered letter to the registered office. Notices of default, terminations and invoice disputes are sent by email with acknowledgement of receipt or by registered letter.

24.7. Independence. LTC performs its Services in full independence. Nothing creates a relationship of subordination, partnership, mandate or agency between the parties.

24.8. Language. These GTC are drafted in French. The English and Dutch translations are provided for convenience; in case of discrepancy, the French version prevails.

24.9. Amendment of the GTC. LTC may amend these GTC at any time. The version applicable to an order is the one in force on the date of its formation, communicated with the Quote or available at www.ltcai.be/legal/cgv. For Subscriptions in progress, amendments are notified at least thirty (30) days before they take effect; a Client who refuses them may terminate the Subscription concerned before that date, without compensation. A version history is available on request.

Article 25 — Complaints, mediation, governing law and jurisdiction

25.1. First, let's talk. Any complaint may be sent to contact@ltcai.be or to +32 466 43 16 55. LTC acknowledges receipt within two (2) Business Days and endeavours to respond within ten (10) Business Days. The parties always favour an amicable solution in good faith.

25.2. Mediation. Failing an amicable solution within thirty (30) days, the parties may agree to mediation, in particular in accordance with Articles 1724 et seq. of the Belgian Judicial Code, before an accredited mediator, prior to any legal action. Interim measures and the recovery of undisputed invoices remain possible at any time.

25.3. Governing law. These GTC and any contract concluded with LTC are governed by Belgian law, to the exclusion of the Vienna Convention on Contracts for the International Sale of Goods.

25.4. Jurisdiction. Any dispute relating to the formation, interpretation, performance or termination of the contract falls within the exclusive jurisdiction of the courts of the judicial district of Hainaut, without prejudice to the mandatory provisions applicable to consumers and to LTC's right to bring proceedings before the courts of the Client's registered office.

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LTC Group SRL · Rue du Noir Jambon 13, 7830 Thoricourt (Silly), Belgium · CBE 1036.831.317 · VAT BE 1036.831.317 · RLE Hainaut · contact@ltcai.be · +32 466 43 16 55. See also: terms of use, privacy policy, cookie policy, legal notice, GDPR & AI Act compliance.