Privacy policy
We keep things simple — including when it comes to your data. Here, in plain language, is what we collect, why we collect it, and what your rights are.
This policy explains how LTC Group SRL processes your personal data, in compliance with the General Data Protection Regulation (GDPR) and the Belgian law of 30 July 2018.
Data controller
The data controller is LTC Group SRL, Rue du Noir Jambon 13,
7830 Thoricourt (Silly), Belgium — BCE 1036.831.317.
Email : contact@ltcai.be · Phone :
+32 466 43 16 55.
Data we collect
We only collect data that is necessary, depending on how you interact with us :
- Identity & contact : first name, last name, email address, phone number.
- Professional information : company, job title, industry.
- Content of your requests : messages, forms, audit requests, appointment bookings.
- Billing data : for our clients, the information required for quotes and invoices.
- Technical & browsing data : IP address, device, browser, pages visited, via cookies (see our cookie policy).
Purposes & legal bases
Each processing activity is based on a legal ground provided for by the GDPR :
| Purpose | Legal basis (GDPR) |
|---|---|
| Responding to your requests (contact, free audit, appointments, quotes) | Pre-contractual measures & legitimate interest (Art. 6.1.b and 6.1.f) |
| Managing the client relationship and delivering our services | Performance of a contract (Art. 6.1.b) |
| Sending you our newsletter and communications | Consent (Art. 6.1.a) |
| Measuring audience, improving the site and serving advertising | Consent for cookies (Art. 6.1.a) & legitimate interest (Art. 6.1.f) |
| Ensuring site security and preventing fraud | Legitimate interest (Art. 6.1.f) |
| Complying with our accounting, tax and legal obligations | Legal obligation (Art. 6.1.c) |
Who we share your data with
We never sell your data. We work with trusted service providers, and only to the extent necessary :
- Vercel — website hosting (United States).
- Resend — sending our emails (newsletter, notifications).
- Google — audience measurement and advertising (Tag Manager, Ads, Analytics, United States).
- Microsoft — professional messaging (Outlook).
- Calendly — online appointment booking (United States).
- Social networks — LinkedIn, Meta, WhatsApp, when you interact with us via these channels.
Some service providers are located outside the European Union. These transfers are governed by appropriate safeguards (European Commission standard contractual clauses and/or the EU–US Data Privacy Framework). Your data may also be disclosed to competent authorities when required by law.
How long we keep your data
| Data | Retention period |
|---|---|
| Prospects & contact requests | 3 years after the last contact |
| Clients | Duration of the relationship, then up to 10 years (legal obligations) |
| Billing data | 7 years (Belgian accounting obligation) |
| Newsletter | Until you unsubscribe |
| Measurement & advertising cookies | 13 months maximum |
Your rights
Under the GDPR, you have the following rights at any time :
- Access : find out what data we hold about you.
- Rectification : correct inaccurate data.
- Erasure : request deletion of your data.
- Restriction : limit how your data is used.
- Objection : object to processing (including direct marketing).
- Portability : receive your data in a reusable format.
- Withdrawal of consent : at any time, with no retroactive effect.
To exercise these rights, write to us at contact@ltcai.be. We respond within one month. If you believe your rights are not being respected, you may lodge a complaint with the Belgian Data Protection Authority (DPA), Rue de la Presse 35, 1000 Brussels — contact@apd-gba.be — autoriteprotectiondonnees.be.
Security
We implement appropriate technical and organisational measures to protect your data : encrypted communications (SSL/TLS), restricted access, regular backups, and monitoring of our systems.
Minors
Our website and services are intended for professionals. We do not knowingly collect data relating to persons under the age of 16.
Updates
We may update this policy to reflect changes in our services or applicable regulations. The date of the last update appears at the top of the page; in the event of a significant change, we will notify you.
Questions ?
For any questions about this policy or the processing of your data, write to us at contact@ltcai.be. We are happy to answer in plain language.