Terms of use

Article 1 — Purpose and acceptance

1.1. These terms of use ("Terms") define the conditions under which any person (the "User") accesses the website available at www.ltcai.be and its language versions (the "Website"), uses it and makes use of the free services it offers.

1.2. Accessing and using the Website implies full acceptance of the Terms in force at the time of the visit. A User who does not accept the Terms is invited not to use the Website. Using a free service (form, generator, booking, download, newsletter) constitutes express acceptance of the Terms and of the privacy policy.

1.3. The Terms are supplemented by the terms and conditions of sale (for any order of services, subscriptions or products), the privacy policy, the cookie policy and the legal notice. The software products published by LTC (Nota / Sérénotaire, Dedal IA, Léa…) and their dedicated websites have their own terms.

Article 2 — Definitions

LTC

LTC Group SRL, publisher of the Website, identified in Article 3.

Website

All pages available under the ltcai.be domain and its subdomains, in all their language versions (French, English, Dutch), including the blog, case studies, service pages, legal pages, the Nota trust centre, interactive tools and downloadable documents.

User

Any person who accesses the Website or uses one of its services, whether acting in a professional or private capacity.

Free Services

The features made available without financial consideration: booking a free diagnostic, the AI solutions generator, the downloadable AI guide, the newsletter, contact and request forms, online appointment booking, articles and case studies.

Content

All texts, images, illustrations, logos, videos, animations, sounds, databases, code, structures, interfaces, documents and graphic elements present on the Website or downloadable from it.

Restricted Areas

The parts of the Website whose access is reserved for LTC or authorised persons (administration console, technical interfaces, any client areas).

Article 3 — Publisher and hosting provider

3.1. The Website is published by LTC Group SRL, a private limited company under Belgian law, Rue du Noir Jambon 13, 7830 Thoricourt (Silly), Belgium, CBE 1036.831.317, VAT BE 1036.831.317, RLE Hainaut. Email: contact@ltcai.be. Telephone: +32 466 43 16 55. Publication director: Cyrille Liétard.

3.2. The Website is hosted by Vercel Inc., 340 S Lemon Ave #4133, Walnut, CA 91789, United States (vercel.com). Data submitted through the forms is stored in a database hosted in the European Union (Ireland), as detailed in the privacy policy. The legal notice supplements this information.

Article 4 — Access to the website

4.1. The Website is accessible free of charge, 24 hours a day, 7 days a week, to any User with internet access. Equipment, connection and communication costs remain the User's responsibility.

4.2. LTC endeavours to keep the Website available, without being able to guarantee it. Access may be interrupted, suspended or limited at any time, without notice, for maintenance, updates, improvements, technical incidents, constraints of the hosting provider or a service provider, force majeure or any other reason. LTC is not liable for interruptions and their consequences.

4.3. The Website is designed for recent browsers. Some features (AI solutions generator, appointment booking, animations) require JavaScript and may not work with content blockers or outdated browsers. An alternative (contact by email, direct booking) is offered wherever possible.

4.4. The Website is offered in French, English and Dutch. Some pages exist only in French. In case of discrepancy between versions, the French version prevails. A language selector is provided; the language choice may be remembered in the browser.

4.5. LTC may, at any time and without notice, modify, enrich, reorganise or remove all or part of the Website, its Content and its Free Services.

Article 5 — Free online services

The Free Services are offered without financial consideration and without any purchase obligation. They create no contractual sales relationship; LTC is not obliged to follow them up and may end them at any time. The following rules are specific to them.

5.1. Free diagnostic and appointment booking

5.1.1. The User may book a free diagnostic of approximately 30 minutes via the integrated booking module (provided by Calendly) or via a form. The appointment is confirmed by email. It may be rescheduled or cancelled by the User via the link in the confirmation, by email or by WhatsApp; as a courtesy, LTC asks for 24 hours' notice. LTC may, at its discretion, refuse, postpone or cancel a diagnostic, in particular where the request falls outside its activities, in case of unavailability or where the request is manifestly abusive.

5.1.2. The diagnostic is an exploratory conversation. The findings, estimates and roadmaps resulting from it are provided for information, without guarantee of results, and bind LTC only in the terms of a subsequently accepted quote.

5.2. AI solutions generator

5.2.1. The generator available at /mes-solutions-ia (French only) proposes, on the basis of the User's answers (sector, trade, size, objectives, time-consuming tasks, budget, tools), a selection of use cases from a catalogue compiled by LTC, together with an indicative estimate of recoverable hours and the corresponding value. These estimates result from general calculation rules and observed averages; they do not take the User's particular situation into account and constitute neither an offer, nor a quote, nor a guarantee.

5.2.2. Unlocking the full report requires a first name, an email address and a telephone number, and the choice of a call-back slot. By confirming, the User expressly asks to be called back by LTC on the chosen date and agrees to receive a summary by email and, occasionally, content from LTC, from which he or she may unsubscribe at any time. Call-backs take place on business days; outside business days, they are postponed to the next business day.

5.2.3. The User may freely use the generated report for internal purposes. The use-case catalogue, its sheets and its structure remain the property of LTC (Article 9).

5.3. Downloadable AI guide

5.3.1. The "Practical AI Guide for SMEs" is delivered by email and download link in exchange for a first name and an email address, with the User's agreement to be contacted occasionally by LTC. The User may unsubscribe in one click or by simple email.

5.3.2. The guide may be read, printed and shared freely, in full and without modification, for non-commercial purposes, crediting LTC Group as the author. Its resale, modification, inclusion in a paid offer or removal of the author credits is prohibited. Its content is informative and general; it does not constitute personalised advice.

5.4. Newsletter

5.4.1. Subscription to the newsletter is based on the User's consent, and the User receives a confirmation email. The User may unsubscribe at any time using the unsubscribe link in our mailings where available, by replying to one of our emails or by writing to contact@ltcai.be. Unsubscription is processed without undue delay.

5.4.2. Registering an email address of which the User is not the holder is prohibited. LTC may delete any manifestly erroneous, abusive or inactive registration.

5.5. Contact and request forms

5.5.1. The forms (contact, diagnostic request, booking, partnership, support) are reserved for genuine requests addressed to LTC. The User undertakes to provide accurate, up-to-date information about himself or herself, or about the company he or she validly represents. The User shall not insert unlawful, offensive, advertising or irrelevant content, nor sensitive data or secrets (passwords, banking details) that have no place there.

5.5.2. LTC endeavours to respond to requests within 24 business hours, without this constituting a contractual commitment. A request is processed by our internal tools (database, CRM, email) and may lead to contact by email, telephone or WhatsApp, depending on the channel indicated by the User.

5.5.3. Anti-bot measures (hidden fields, filtering of automated agents, rate limiting) are in place. Submissions identified as automated or abusive may be ignored without notification.

5.6. Blog, case studies and editorial content

Articles, guides, comparisons, case studies and service pages are editorial and educational content. They reflect the state of our knowledge and of the market on the date of their publication or last update, and may become outdated. Unless stated otherwise, case studies are anonymised or illustrative, and the figures they contain are given as examples.

Article 6 — Restricted areas

6.1. Certain parts of the Website (in particular the administration console, technical interfaces and any client area) are reserved for LTC or expressly authorised persons and protected by credentials. Any attempt by an unauthorised person to access, log in to or discover these areas is prohibited and may constitute a criminal offence (Articles 550bis et seq. of the Belgian Criminal Code).

6.2. Authorised persons are responsible for the confidentiality of their credentials and for any action performed from their account. They inform LTC without delay of any suspected compromise.

Article 7 — Rules of use

7.1. The User undertakes to use the Website fairly, lawfully and in accordance with these Terms, public order, morality and the rights of third parties.

7.2. In particular, it is prohibited: (i) to access or attempt to access without authorisation the Website, its servers, its databases, its programming interfaces (APIs) or the Restricted Areas; (ii) to disrupt, slow down or overload the Website, its services and its infrastructure (denial of service, mass requests, automated scripts); (iii) to circumvent, disable or alter security, cookie-consent or anti-bot measures; (iv) to introduce viruses, malware, harmful code or content; (v) to extract, collect, copy or reuse the Content, data or structure of the Website systematically or substantially, by any means (scraping, unauthorised crawling, site ripping), except in the cases provided for in Article 10; (vi) to use the forms, the generator, appointment booking or the newsletter for canvassing, spam, testing, nuisance or with false information, or on behalf of a third party without its consent; (vii) to impersonate a person or company, or to pass oneself off as LTC; (viii) to reproduce, imitate or misappropriate the trademark, logo, visual identity or pages of the Website, in particular for phishing purposes; (ix) to use the Website to distribute unlawful, misleading, defamatory or discriminatory content or content infringing third-party rights; (x) to reverse engineer, decompile or analyse the Website's code and tools beyond what the law permits; (xi) to create accounts or use credentials that do not belong to you.

7.3. The User is solely responsible for his or her use of the Website, the information he or she submits and the decisions he or she takes on the basis of the Content. The User indemnifies LTC against any claim, action or damage resulting from use contrary to these Terms.

Article 8 — Vulnerability reporting

8.1. LTC encourages responsible disclosure. Anyone who discovers a security vulnerability on the Website or its services is invited to report it without delay to contact@ltcai.be, describing the vulnerability and the steps to reproduce it, without exploiting the vulnerability beyond what is strictly necessary to demonstrate it, without accessing, modifying or deleting third-party data, without disrupting the service and without publicly disclosing the vulnerability before it is fixed.

8.2. LTC acknowledges receipt, handles the report diligently and does not take legal action against a person who has acted in good faith in accordance with these principles and the law, in particular the Belgian Act of 26 April 2024 establishing a framework for the security of network and information systems (coordinated vulnerability disclosure procedure with the Centre for Cybersecurity Belgium).

Article 9 — Intellectual property

9.1. The Website and all its Content (structure, texts, articles, guides, case studies, use-case catalogue, estimates, visuals, illustrations, logos, trademarks, animations, code, databases, layouts) are protected by copyright, database rights, trademark law and, more generally, Belgian, European and international intellectual property law. They are the exclusive property of LTC or of its partners and licensors. All rights reserved.

9.2. LTC grants the User a personal, non-exclusive and non-transferable right to consult the Website and its Content, and to print or save them for strictly private or internal, non-commercial use. Any other reproduction, representation, adaptation, translation, distribution, extraction, reuse or exploitation, in whole or in part, by any process and on any medium, without LTC's prior written authorisation, is prohibited and constitutes infringement punishable under Articles XI.293 et seq. and XV.103 et seq. of the Belgian Code of Economic Law.

9.3. Quotation and sharing. The following are permitted without prior authorisation: short quotation of an extract for information, criticism or teaching purposes, with attribution and a link to the original page; sharing links to the Website's pages on social networks and by email; sharing the AI guide under the conditions of Article 5.3.

9.4. Trademarks. The names LTC Group, LTC AI, Nota, Sérénotaire, Veil, Dedal IA, Léa and Demo Studio, and the associated logos and distinctive signs, are the property of LTC. Third-party trademarks, logos and product names cited on the Website (for example ChatGPT, Claude, Gemini, Copilot, n8n, Make, Odoo, Microsoft, Google, Apple…) belong to their respective owners and are mentioned for descriptive purposes only, without affiliation or sponsorship.

9.5. Content submitted by the User. By sending LTC a testimonial, review, suggestion or idea via the Website or our networks, the User authorises LTC to use, reproduce and adapt it for communication purposes, subject to his or her prior agreement for any publication by name, and warrants that he or she holds the necessary rights. LTC owes no confidentiality or remuneration for unsolicited ideas and suggestions.

Article 10 — Indexing, AI and automated reuse

10.1. LTC authorises the crawling and indexing of the Website by search engines and artificial intelligence assistants, within the limits set by its robots.txt file, for the purposes of referencing, summarising and quoting with a link back to the Website. Robots must comply with the directives of this file, identify themselves correctly and not overload the Website.

10.2. This authorisation confers no right to reproduce, permanently store or substantially reuse the Content, nor to present it as one's own or without attribution. It does not constitute a waiver of LTC's rights in its databases or consent to commercial reuse. LTC reserves the right to restrict or withdraw this authorisation at any time, in particular by updating its robots.txt file or technical measures, and to reserve its rights in relation to text and data mining in accordance with Article XI.190/2 of the Code of Economic Law.

10.3. The technical and administration areas of the Website (in particular the /admin and /api paths) are excluded from any crawling, indexing and automated querying.

Article 11 — Content, information and estimates

11.1. The Website's Content is provided for information and educational purposes. It constitutes neither a contractual offer (unless expressly included in a quote) nor personalised advice of a legal, tax, accounting, technical, financial or other nature. Mentions of prices (for example "from €249/month excl. VAT"), timelines, time savings, percentages or returns on investment are indicative, depend on each situation and are confirmed only by quote.

11.2. LTC endeavours to keep the information accurate, complete and up to date, without guaranteeing it. It cannot be held liable for errors, omissions, inaccuracies, outdated information or the unavailability of certain Content, nor for decisions taken by the User on their basis. LTC reserves the right to correct or modify the Content at any time.

11.3. Information relating to public aid, taxation, the GDPR, the AI Act or any regulation is given in general terms and reflects the state of the law on the date of publication. It does not replace consultation with a competent professional.

11.4. Some Content (texts, visuals, voices, videos, demonstrations) may have been created or assisted by artificial intelligence tools, under human review and validation. Where the law requires, synthetic content is marked as such.

Article 12 — Links, third-party services and social networks

12.1. Outbound links. The Website contains links to third-party websites and services (social networks, tools, LTC products hosted on other domains such as dedal-ia.com and serenotaire.be, partners, sources, public administrations). LTC has no control over these websites and disclaims all liability for their content, availability, practices and privacy policy. Visiting them is the User's sole responsibility.

12.2. Integrated services. The Website integrates services provided by third parties, in particular: the Calendly booking module (Calendly LLC), Google Tag Manager, Google Ads and Google Analytics tags (Google Ireland Ltd), Google Fonts, and buttons and links to WhatsApp, LinkedIn and Facebook. Use of these services is subject to their own terms and policies. The trackers they may set are described in the cookie policy and are subject to the User's consent where the law requires.

12.3. Links to the Website. Creating a hyperlink to the home page or a page of the Website is permitted without prior agreement, provided that it does not damage LTC's image, does not suggest a non-existent partnership or endorsement, and does not use framing or the inclusion of Content in another website. LTC may request the removal of a link at any time.

12.4. Social networks. LTC's pages on LinkedIn, Facebook and other platforms are subject to those platforms' terms. LTC may moderate, hide or delete any unlawful, offensive, advertising or off-topic comment, and report abuse.

Article 13 — Personal data and cookies

13.1. The processing of Users' personal data (browsing, forms, booking, generator, guide, newsletter, exchanges) is described in our privacy policy, which specifies the purposes, legal bases, recipients, retention periods, transfers and rights of individuals, and how to exercise them.

13.2. The use of cookies and trackers, including our cookieless internal audience measurement and the advertising tags subject to consent, is described in our cookie policy. The User may accept or refuse non-essential cookies via the consent banner and change his or her choice at any time from that page.

13.3. LTC never asks, by email or telephone, for a password, a banking code or a payment to an account not mentioned on an official invoice. Any such request presented in LTC's name must be reported to contact@ltcai.be.

Article 14 — Security and phishing

14.1. The Website is served exclusively over HTTPS and applies security headers (HSTS, protection against framing and content injection). Forms are protected against automated agents. Access to our databases is restricted by row-level security rules. These measures do not guarantee absolute security; the User ensures the security of his or her own equipment, connection and credentials.

14.2. LTC's official communications come exclusively from addresses ending in @ltcai.be and from the telephone numbers shown on the Website. Emails sent by our tools (confirmations, newsletter, guide, summaries) mention LTC Group or LTC AI and link back to ltcai.be. If in doubt about the authenticity of a message, contact us before clicking or replying.

Article 15 — Liability

15.1. The Website and its Free Services are provided "as is" and "as available", without any warranty as to their availability, accuracy, completeness, fitness for a particular purpose or the absence of errors or viruses.

15.2. To the extent permitted by law, LTC cannot be held liable for direct or indirect damage resulting from access to the Website, the impossibility of accessing it, its use or the use of the Content and Free Services, in particular: loss of data, damage to equipment, loss of time, opportunity, turnover or profit, decisions taken on the basis of the Content or estimates, content of third-party websites, interruptions of integrated third-party services.

15.3. Nothing in these Terms excludes or limits LTC's liability in the event of fraud, wilful misconduct or bodily injury, or in cases where the law prohibits it, in particular towards consumers.

15.4. The User is liable for damage caused to LTC or to third parties by use of the Website contrary to these Terms or to the law.

Article 16 — Suspension and blocking

16.1. LTC may, without notice or compensation, limit, suspend or block access to the Website or some of its services for any User, IP address, network or automated agent that breaches these Terms, presents a risk to the security or availability of the Website, or is the subject of a credible report, and ignore the corresponding submissions (forms, registrations, bookings).

16.2. LTC reserves the right to preserve evidence, to inform the competent authorities and to take any action useful for the protection of its rights and those of third parties.

Article 17 — Amendment of the terms

17.1. LTC may amend these Terms at any time, in particular to reflect changes in the Website, its services, regulations or case law. The applicable version is the one published on the Website at the time of the visit; its update date and version number appear at the top of the page. Previous versions are available on request.

17.2. The User is invited to consult the Terms regularly. Continued use of the Website after an update constitutes acceptance of the amended version.

Article 18 — Governing law, jurisdiction and contact

18.1. These Terms are governed by Belgian law.

18.2. In the event of a dispute relating to the Website, the parties first seek an amicable solution: write to us at contact@ltcai.be. Failing agreement, the courts of the judicial district of Hainaut have exclusive jurisdiction, without prejudice to the mandatory provisions applicable to consumers, who may in particular contact the Consumer Mediation Service (mediationconsommateur.be) or the European online dispute resolution platform (ec.europa.eu/consumers/odr).

18.3. If any provision of the Terms is declared void or unenforceable, the others remain applicable. LTC's failure to rely on a breach does not constitute a waiver. The Terms are drafted in French; their translations are provided for convenience and the French version prevails.

18.4. For any question about these Terms: LTC Group SRL, Rue du Noir Jambon 13, 7830 Thoricourt (Silly), Belgium — contact@ltcai.be — +32 466 43 16 55.

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See also: terms and conditions of sale, privacy policy, cookie policy, legal notice, GDPR & AI Act compliance.