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IT consultancy & support
Ad hoc support to resolve a specific problem or evolve part of your infrastructure, without a full managed services contract.
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IT support and managed services for Belgian SMEs
A workstation that won't start, an expired license, a connection that drops in the middle of a meeting: without an internal IT team, these incidents fall on you. We take over the support of your equipment, on an ad hoc or continuous basis.
Running an SME of ten to fifty people in Belgium means juggling dozens of priorities every day. IT shouldn't add one more. Yet a computer that no longer turns on, a license that has expired or a temperamental connection are enough to bring part of the team to a standstill, and it's your business that suffers.
You may not have the size to hire a full-time IT manager, but you need someone who picks up quickly, who already knows your equipment, and who doesn't force your users to repeat the same problem to each new representative of an anonymous call centre.
LTC Group takes charge of your technical support, from Thoricourt and everywhere in Belgium, on-site or remotely. We inventory your hardware, we respond directly to your users stuck in front of their screens, and we intervene at your premises when a hardware failure requires it. You keep a single point of contact who knows your environment, not a ticket number.
Our support services
Six ways to stop
Six ways to stop
enduring your IT.
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Full managed services
We become your outsourced IT department: managing your equipment, updates and incidents, without you having to think about it.
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Helpdesk & user support
Direct assistance for your staff: blocked software, broken email, we take over remotely and fix the problem.
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IT equipment maintenance
Regular updates, system cleaning and checking the condition of your workstations to spot a failure before it happens.
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Supervision & monitoring
Continuous monitoring of your key systems, to spot an anomaly before it translates into a visible slowdown on your workstations.
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Licence management & IT purchasing
Review of your software subscriptions and purchasing of necessary hardware, to renew your equipment without paying for unused licences.
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How to choose
Ad hoc support or managed services:
Ad hoc support or managed services:
which to choose?
If you want to entrust us with IT from A to Z without thinking about it anymore, full managed services is the most suitable package: one contract, one contact point, the whole setup covered.
If you mainly need occasional help on a specific project or problem, IT consultancy & support is enough, without long-term commitment.
If your staff lose time on small daily issues, the helpdesk & user support quickly gives them back control without going through you.
If your equipment is aging and you fear a breakdown during a busy period, equipment maintenance coupled with supervision reduces this risk before it turns into an incident.
Finally, if your software and hardware expenses seem hard to track, licence management & IT purchasing puts your subscriptions back in order.
Our method
How your IT support
How your IT support
begins.
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Free assessment
Thirty minutes to inventory your equipment, identify sensitive points and daily irritants.
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Costed proposal
We define the covered scope, ad hoc or managed services, targeted response times and the price excl. VAT.
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Takeover
Taking over existing equipment, updating systems and opening secure remote accesses.
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Follow-up
A direct contact in case of an incident and preventive maintenance to limit recurring breakdowns.
How much does it cost?
Our IT support services start from €249 / month excl. VAT. The amount depends on the size of your equipment and the service level chosen, and is costed for you for free after the assessment.
Frequently asked questions
What we get asked
What we get asked
before signing.
Both. Remote resolution is preferred for speed, but for a hardware failure or a new installation, we intervene at your premises, anywhere in Belgium.
No, almost never. We start by stabilising and securing the existing setup, and only propose a replacement when the hardware can no longer handle the load.
For a total blockage of a service, we intervene as a priority. For routine requests, the response level is agreed together in the contract, according to the chosen package.
No. Our contracts are clear about their duration and exit conditions; the goal is a relationship of trust, not a commitment you can't get out of.
Explore the other IT areas of LTC Group
One failure too many this week?
Let's talk about
Let's talk about
your IT setup.
A free thirty-minute assessment to review your equipment and decide together whether ad hoc support or full managed services suits you.
Book an appointment