Helpdesk and user support for SMEs in Belgium
A crashing software, an email client that won't send anything, a forgotten password: your employees lose precious time on issues that no one really addresses quickly. We become their direct line to unlock everything without going through you.
In most SMEs without a dedicated IT team, the slightest IT glitch ends up escalating to the manager or administrative head, who has neither the time nor always the skills to resolve it. A printer missing from the network, a shared file that has become inaccessible, a login screen refusing an otherwise correct password.
Taken individually, each of these incidents seems minor. Added up over a week and spread across several employees, they represent lost hours of work and a frustration that sets in, especially when the same issue keeps returning without a lasting solution.
LTC Group sets up a direct support channel for your teams, in Belgium, remotely or on-site. Your employees contact us themselves, we take control of their computer when possible, and we fix the problem without taking up your time.
What our helpdesk
covers.
- A direct contact channel for your employees, by phone or by email.
- Secure remote control to resolve a software block in real time.
- Resetting access and passwords without endless waiting times.
- Tracking of recurring requests to treat the cause rather than the symptom.
- Escalation to an on-site intervention when the problem is hardware-related.
From the first question
to the established habit.
Free diagnosis
Thirty minutes to identify the most frequent irritants reported by your teams.
Channel setup
We define how and when to contact you, then we share these details with your team.
First tickets
Your employees test the service on their actual requests, usually from the first week.
Monitoring & improvement
We identify problems that frequently return to correct them at the source.
Taking control,
without disturbing your team.
We use secure remote control tools to intervene directly on your employee's computer, with their explicit agreement for each session. Requests are logged in a simple tracking system, which allows us to identify recurring problems rather than treating them one by one without ever fixing the cause.
For issues related to professional email, we intervene directly on the account configuration and filtering rules, without ever asking you to share a password in plain text.
The helpdesk starts at €249 / month excl. VAT, often integrated into a broader support contract. The rate varies depending on the number of users covered and the expected volume of requests, and is quoted to you for free after the diagnosis.
Useful as soon as there are
several of you working on screens.
- Teams of several employees who use digital tools on a daily basis.
- Managers tired of acting as a middleman for every technical issue.
- Companies where the same small problems keep returning without being resolved.
- A solo freelancer, without colleagues to transfer requests to.
- Organizations expecting round-the-clock availability without any time limits.
- Teams that hardly ever use shared digital tools.
Take an eight-person real estate agency, where every blocked email or rental management software issue went through the manager, who then relayed the request to an external technician unreachable during the day. With a direct helpdesk, the agents call themselves and resume their work in a few minutes, without the manager having to get involved.
This example is illustrative. To see the diversity of our work, check out our projects.
What we are asked
about the helpdesk.
By phone or by email, depending on what is agreed with you. Each employee receives the useful contact details as soon as the service is set up.
A small remote control tool, yes, installed just once. It remains inactive until an employee explicitly authorizes a session.
Yes, as soon as the problem is hardware-related or if distance prevents a proper resolution. We will then travel to your premises, anywhere in Belgium.
No. The helpdesk handles requests from your users. Managed IT additionally covers the management of your equipment, licenses, and security as a whole.
It depends on the nature of the problem. Many software blocks are resolved in a single remote session; a hardware failure requires more time.
Let's give them
a direct line.
A thirty-minute free diagnosis to identify the most frequent irritants for your teams and see what a helpdesk would change in concrete terms.
Book an appointment