Chatbot and Customer Assistant for Belgian SMEs
A conversational assistant connected to your site and your documents, which answers the recurring questions of your visitors while your team focuses on the requests that really matter.
The same questions,
asked over and over.
Your opening hours, your delivery times, your return procedure: these are often three quarters of the messages that arrive on your site or your contact page, outside opening hours or during a peak in activity.
Answering these questions takes time from someone who could be handling a more complex case, and a visitor who does not get a quick answer often leaves to see a competitor.
A classic contact form solves nothing: the visitor still expects a human answer, even for a question whose answer already appears somewhere on your site.
What your assistant
will be able to do.
- Selection of the questions and documents to integrate into the assistant
- Construction of a knowledge base from your real contents
- Integration of the assistant on your site, with your visual identity
- Adjustment of the response tone so that it corresponds to your way of addressing customers
- Transfer to a human as soon as a question exceeds what the assistant can handle
- Tracking of asked questions to enrich the assistant over time
From your documents
to the online assistant.
Free diagnosis
Thirty minutes to list the most frequent questions from your customers and the documents that already answer them.
Priced proposal
Scope of the covered questions, involved channels, realistic timeframe, and monthly price excl. VAT.
Construction & settings
Preparation of the knowledge base, integration on your site, and testing on real customer questions.
Going live & follow-up
Activation of the assistant, regular review of the asked questions, and addition of new answers if needed.
Your data remains
in good hands.
Your documents are indexed in a Qdrant vector database, hosted on our servers in Europe. Depending on the sensitivity of your information, the assistant relies on an open-weight model executed via Ollama by us, or on an API integration to GPT, Claude, or Mistral when the power of the model justifies it.
In both cases, the infrastructure that orchestrates the exchanges remains under our control, not under that of an anonymous mainstream service.
Our assistants start at €249 / month excl. VAT, including hosting and supervision. The exact amount depends on the volume of documents to integrate and is specified to you after the diagnosis.
Is this made
for your customer relations?
Chatbot & Customer Assistant
Companies that regularly receive the same questions about their products, their deadlines, or their conditions, and which already have the material to answer them in their documents.
If every customer request is unique and complex, an automated assistant will bring little, and a direct relationship with your team will remain more relevant.
An example
among our AI products.
Sérénotaire, visible in our projects, is our assistant designed for notaries: a clear interface that finds useful information in complex files, without wasting the time of the professional using it.
The same principle applies to a customer assistant on your site: a knowledge base specific to your activity, queried in natural language.
What we are asked
before installing an assistant.
It states it clearly and directs the visitor to a human, rather than inventing an answer. This is a setting we test before going live.
Your documents remain hosted on the infrastructure that we control. We choose with you the most suitable model for the sensitivity of your information.
Depending on your current contact channels, we can extend the assistant beyond your site. We discuss this together during the diagnosis.
You inform us of the changes, or we agree on a regular update pace for the knowledge base according to your activity.
Let's discuss
your customer assistant.
A free thirty-minute diagnosis to list the most frequent questions and see if an assistant can really take them over.
Book an appointment