01
Audit of your current lines
Inventory of the number of lines, endpoints, needs per department, and numbers to keep before any proposal.
VoIP Telephony for SMEs in Belgium
Replace your traditional phone lines with a hosted IP PBX, featuring queue management, call forwarding, and endpoints usable from the office or while teleworking, without changing your numbers.
Many Belgian SMEs still pay multiple subscriptions for separate landlines, an aging physical PBX in a server room, and a phone bill that climbs without anyone really knowing why. Changing offices or opening a second site means pulling new lines and waiting for the operator.
Meanwhile, your teleworking teams have to give out their personal mobile numbers to remain reachable, your clients get a busy signal for lack of a queue, and no one knows how many calls are missed each week due to a lack of statistics.
A hosted IP PBX solves these three problems at once: a single system, accessible anywhere, that adjusts to the number of endpoints without additional phone wiring.
What we do exactly
A complete switch,
A complete switch,
numbers included.
02
Number portability
Transfer of your existing numbers to the new system, without your clients having to note them down again.
03
Queues and voice menus
Configuration of call reception, transfers between departments, and queues for busy periods.
04
Endpoint deployment
Installation of physical endpoints on desks and a telephony application on computers and smartphones.
05
Call testing before the switch
Verification of every inbound and outbound call scenario before abandoning the old system.
06
Team onboarding
Explanation of the new PBX to your employees: transferring, putting on hold, voicemail.
How it works
From the audit
From the audit
to the first ring.
01
Diagnosis
Thirty-minute visit or call to list your current lines, your numbers, and your real needs per department.
02
Portability plan
Costed proposal, number portability schedule, and list of endpoints to install.
03
Switch
Commissioning of the new PBX, usually outside your opening hours so as not to disrupt anything.
04
Adjustments
Correction of voice menus and transfers according to the first feedback from your teams on the ground.
Technologies
A hosted PBX,
A hosted PBX,
without proprietary hardware.
Your calls pass through a hosted IP PBX, accessible from standard desk phones or an application installed on a computer and professional smartphone.
Nothing is locked into a proprietary physical box: adding an endpoint, modifying a voice menu, or opening a new queue is done from a centralised configuration, without intervention on an analogue PBX.
We remain independent of any imposed brand: the choice of endpoints and connectivity operator is discussed according to your budget and working habits.
How much it costs
The price depends on the number of endpoints, the features activated (queues, voice menus, call recording), and the number of numbers to port. Costed free of charge after the diagnosis.
For whom, for whom not
A switch that makes sense,
A switch that makes sense,
or not.
For whom
- SMEs with five to fifty endpoints still on analogue lines or an aging PBX
- Teams spread across multiple sites or partially teleworking
- Business with a telephone reception to structure (queues, transfers)
For whom it is not
- Solo freelancer for whom a professional mobile number is already sufficient
- Company with a recent PBX that already meets all its needs
- Site without a stable internet connection where the endpoints will be installed
Typical example
An illustrative case,
An illustrative case,
not a published case.
Let's take an accounting firm of twelve people spread over two floors. Each employee had a different landline, no one knew how to transfer a call to the floor above, and clients often reached the wrong person. After moving to a hosted IP PBX, reception is centralised, calls are transferred between offices without hanging up and redialing, and the two employees teleworking on Wednesdays receive the firm's calls on their laptops. This example remains intentionally illustrative: it describes a typical firm profile, not a client we would name.
Frequently asked questions
What we are asked
What we are asked
about VoIP.
No. We manage the portability of your existing numbers to the new PBX. Your clients continue to dial the same numbers as before.
A stable connection is necessary for good call quality. We check your existing line during the diagnosis and propose an adjustment if needed.
Yes. An application installed on a computer or smartphone allows you to receive and make calls with your professional number, wherever you are.
It is technically possible, but subject to strict GDPR rules regarding your employees and your callers. We discuss this together before activating it.
We disconnect it once the switch is confirmed and all call scenarios tested, to avoid any outage between the two systems.
Shall we look at your current lines?
Let's talk about
Let's talk about
your PBX.
A free diagnosis to inventory your lines, your numbers, and the real needs of each department, before any costed proposal.
Book an appointment