N° 01 — Client case — Herbalist Health · Online Training

Client case: herbalist — a bespoke online school to share expertise with hundreds of students, built by LTC Group

Twenty years of expertise locked inside a consultation room. We built a bespoke online school to share that knowledge at scale — without her having to abandon her practice or become a tech expert.

N° 02 — The context

Rare expertise,
trapped in one room.

A recognised herbalist, trained the traditional way, twenty years of practice, a loyal client base. And one frustration: she knew she could help hundreds of people beyond her consultations, but she didn't want to give up her practice. She wanted to share her knowledge — without becoming a web developer, and without relying on a generic platform that didn't understand her craft.

01

Expertise locked inside the practice

15 patients a day at most, in-person, locally. Many requests turned away for lack of time. Solid knowledge that was gathering dust in folders and occasional talks, never reaching a wider audience.

Physical ceiling
02

No suitable platform

Existing platforms imposed their own templates, design, and commercial logic. None respected the progressive pedagogy of herbal medicine: dependent modules, knowledge validation, individual progress tracking.

Wrong tools
03

Technology: an insurmountable barrier

No knowledge of websites, online payments, or student management. And above all: no desire to spend her evenings on it. The condition was clear: "I want to teach, not become a tech expert."

Technical barrier
N° 03 — The solution

What we built.
A tool that stays invisible.

02

12 modules, progressive pathway

Her proven in-person teaching method, faithfully transposed: short videos (15–25 min) filmed in her practice, a PDF handout per module, a validation quiz before the next module unlocks, and a moderated Q&A space checked once a week.

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03

Automated payments & enrolments

Card, bank transfer, instalment plans, auto-generated invoices. Email onboarding, access delivered, progress tracked — everything that isn't teaching is handled by the system.

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04

An AI agent for support

Students' technical questions are handled by an AI agent, with human escalation when needed. She no longer spends her evenings troubleshooting: day-to-day support runs without her.

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05

Training for independence

Full handover: adding a module, managing a student, updating a video. Everything she needs to do, she can do on her own. The technology disappears behind the student experience.

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N° 04 — Before / After

In concrete terms,
what changed.

Teaching reach

×20 reach
Before

~15 patients a day, in-person, locally. Knowledge sharing was capped by the size of a consultation room.

After

300+ students trained in the first year, across the French-speaking world. Her expertise, multiplied — without her having to clone herself.

Content availability

24/7
Before

By appointment only. Knowledge was accessible only when she was physically present.

After

All 12 modules are available 24/7, with no intervention needed. Each student progresses at their own pace, day and night.

Business model & admin

+1 recurring revenue
Before

100% of revenue from one-off consultations. No online enrolments, nothing to manage — but no leverage either.

After

A stable recurring income stream on top of the practice. Enrolments are 100% automated (0 admin), and technical support takes just ~30 min per week thanks to the AI agent.

Practice activity

Preserved
Before

Her in-person practice, the core of her profession and identity (100% reference point).

After

Unchanged. The school complements the practice without eating into it: she didn't have to choose between treating patients and sharing her knowledge.

N° 05 — Results

Expertise
multiplied.

300+students in year 1st
12modules online
24/7available, without her
+1stable recurring income

Representative scenario

×20 teaching reach

300+ people trained in the first year, versus around fifteen patients a day before. Technical support reduced to ~30 min per week thanks to the AI agent. Her expertise, multiplied — without her having to clone herself.

N° 06 — Key takeaway

Technology is never the point — sharing knowledge is. We built a tool that stays invisible behind the practitioner. She didn't become a tech expert; she became a teacher.

Her knowledge, once confined to a single consultation room, now reaches hundreds of people across the French-speaking world — while her practice continues to run as before.

The LTC Group team Project design & deployment
N° 07 — What's next

Do you recognise
your own situation ?

We always start with a free 30-minute diagnostic. Together we look at what we can build or automate for you — you leave with your own roadmap, even if we don't end up working together.

Free diagnosis